Section 1. Payments & Fees

1. Full payment or an agreed-upon deposit is required before any work begins.

2. Accepted payment methods include PayPal, Zelle, Venmo, and Cash App. Clients are responsible for any applicable transaction fees.

3. Payments that are incomplete, reversed, or held may result in the project being paused or canceled.

4. Payments overdue by more than 8 business days may result in late fees, project cancellation, or refusal of future services.

Section 2. Refunds & Chargebacks

Once a project has been completed, delivered, and approved by the client, all sales are final.

Refunds may only be considered under the following conditions:

1. A request is made before work has begun

2. A confirmed misunderstanding occurs during the early planning phase

3. No drafts, previews, or deliverables have been provided

Approved refunds may be partial to account for time spent on communication, planning, research, or preliminary work.

All refund requests must be submitted in writing within 4 days of the issue arising.

Chargebacks or disputes initiated without first contacting Matthew may result in:

1. Revocation of usage rights

2. Copyright reverting fully to Matthew

3. Refusal of future services

4. Submission of relevant project documentation to the payment provider

Section 3. Revisions & Approvals

1. Projects include up to three (3) rounds of revisions unless otherwise agreed.

2. Additional revisions are billed separately. Pricing varies based on workload and complexity and may be negotiated.

3. Client approval of concepts, layouts, or drafts constitutes acceptance of the creative direction.

4. In cases of dissatisfaction after approval or during final production, a partial refund of up to 40% may be issued at Matthew’s discretion.

Section 4. Project Timeline

Estimated timelines are provided at the start of each project and depend on project complexity and client responsiveness.

Delays in communication or asset delivery from the client may extend timelines or result in project cancellation.

Rush requests require written agreement and may incur additional fees.

Section 5. Client Responsibilities

Clients agree to:

1. Provide accurate information, assets, and feedback in a timely manner

2. Confirm ownership or proper licensing of all provided materials

3. Review and approve deliverables promptly

Matthew is not responsible for delays or issues caused by incomplete, late, or incorrect client-provided materials.

Section 6. Communication

Preferred communication methods include Discord or email.

Clients are expected to respond within 2–4 business days. Extended inactivity may result in the project being paused or terminated.

Section 7. Termination

Either party may terminate the agreement at any time with written notice.

Upon termination:

1. Completed and in-progress work will be invoiced or deducted from payments made

2. No refunds will be issued for completed or partially completed work

Matthew reserves the right to decline or cancel services if a client becomes unprofessional, non-compliant, violates these terms, or engages in suspicious or fraudulent activity.

Section 8. Delivery & File Retention

Final deliverables will be provided in the agreed formats (e.g., PNG, JPG, SVG, EPS, PSD, AI, PDF) via email, Discord, or cloud storage.

Clients are responsible for downloading and securely storing their files. Matthew does not guarantee indefinite file storage or recovery.

Editable source files are not included unless requested in advance and may require an additional fee.

Section 9. Portfolio Use & Promotion

Unless otherwise agreed in writing, Matthew reserves the right to display completed work in portfolios, social media, advertisements, and design communities.

Client names, logos, and testimonials may be used unless confidentiality is requested prior to project start.

Section 10. Copyright, Licensing & Ownership

Matthew retains full copyright ownership of all work until:

1. Full payment has been received

2. Final approval has been provided by the client

Upon completion, the client is granted a license to use the final deliverables for their intended purposes unless otherwise agreed in writing.

Redistribution, resale, or unauthorized modification of the work is prohibited unless explicitly permitted in writing.

Unused concepts or rejected drafts may be reused by Matthew.

Section 11. Long-Term Clients & Partnerships

Repeat or long-term clients may qualify for partnership pricing, including discounts of up to 40% on future projects.

Partnership discounts are discretionary, non-transferable, and may be modified or revoked at any time.

Section 12. Confidentiality & NDAs

All projects are treated as non-confidential unless a written NDA or confidentiality agreement is established prior to project start.

Section 13. Age Requirements

Clients must be at least 16 years of age to request services.

Clients 18 years or older are recommended for legally binding agreements. Clients under 18 may require parental or guardian consent depending on applicable laws.

Section 14. Limitation of Liability

Matthew is not liable for any indirect, incidental, or consequential damages arising from the use of delivered work.

Total liability shall not exceed the total amount paid for the project.

Section 15. Force Majeure

Matthew is not responsible for delays or failure to perform due to events beyond reasonable control, including but not limited to technical failures, illness, or external service disruptions.

Section 16. Agreement & Negotiation

If a client does not agree with any section of these Terms & Conditions, they must identify the specific section(s) in writing prior to the start of the project. Reasonable modifications may be made at Matthew’s discretion.

Section 17. Governing Law

These Terms & Conditions are governed by the applicable laws of the United States and the designer’s operating jurisdiction.

Section 18. Agreement & Signature (U.S. Contract Standards)

These Terms & Conditions constitute a legally binding agreement under applicable United States law.

The client agrees to provide their first and last legal name for identification and contract purposes.

This agreement may be accepted by physical or electronic signature, written confirmation via email or message, or by submitting payment. Electronic acceptance and signatures are legally binding under the U.S. E-SIGN Act.

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By commissioning services from Matthew, the client acknowledges, understands, and agrees to be legally bound by these Terms & Conditions.